Built for trust
from the start.
In live events, trust is everything. A no-show ruins a show. An unpaid invoice ruins a career. Crewboo is designed so that neither happens — with manual verification, escrow protection, and a human trust team behind every booking.
How we protect every booking
Manual verification
Every technician on Crewboo is reviewed by a human before their profile goes live. We cross-check credentials against issuing bodies, contact references, and verify professional history. No automated rubber-stamping.
Escrow payment protection
Payment is captured at booking confirmation and held in escrow until the show is marked complete. Technicians are guaranteed payment for work delivered. Producers are protected against non-performance.
Structured dispute resolution
When something goes wrong, our trust team steps in — not an algorithm. We review evidence from both parties, communicate clearly, and make a binding decision within 3 business days.
Data security
All payment data is handled by Stripe — PCI DSS Level 1 certified. We never store card numbers, bank account details, or sensitive credentials. Communications are encrypted in transit and at rest.
Technician verification
Crewboo Verified is not a checkbox or a subscription perk. Our team manually reviews every credential submission before awarding the badge. Here’s what that looks like:
Profile completeness
Full name, role, city, day rate, bio, professional headshot, and primary skill set must all be complete before submission is accepted.
Credential cross-check
Certifications are verified against issuing bodies: ETCP, IATSE, Dante, Meyer Sound, grandMA, disguise, and 80+ others. We contact issuers directly when needed.
Reference verification
For senior roles or large credential claims, we contact provided professional references — not just check boxes.
Ongoing accountability
Verified status can be suspended if a member receives credible reports of professional misconduct, credential fraud, or non-appearance. It is not granted once and forgotten.
Payment is always protected.
When a producer confirms a booking, the agreed rate is immediately captured and held in escrow via Stripe. The technician is guaranteed to receive it — we cannot release it to anyone else without completion confirmation or a dispute resolution ruling.
Cancellations more than 72 hours out receive a full refund. Late cancellations (under 72 hours) trigger a 25% late cancellation fee retained for the technician, with 75% refunded to the producer.
Dispute resolution
Disputes are handled by humans, not algorithms. Our trust team reviews every case with context and makes a binding decision within 3 business days.
Flag the issue
Either party can open a dispute from the booking detail page within 48 hours of the scheduled event end time. Include any available documentation: messages, photos, contracts, or emails.
Payment is frozen
Once a dispute is opened, a 72-hour hold is placed on the escrowed payment. No funds move until the review is complete.
Trust team review
Our trust team reviews all submitted evidence, may contact both parties for additional context, and makes an independent determination. We aim to resolve all disputes within 3 business days.
Resolution and payout
The trust team communicates the outcome to both parties. Payment is released (in full or proportionally) based on the determination. Repeat violations may result in account suspension.
Data privacy
What we collect, what we don’t, and how we protect it.
What we collect
- → Profile information (name, role, city, bio)
- → Professional credentials you upload
- → Booking history and reliability metrics
- → Communications through the platform
- → Device and usage data for platform improvement
What we don't collect
- → Card numbers or bank account details (Stripe handles this)
- → Government IDs unless required for payouts
- → Location tracking beyond what you provide
- → Any biometric data
- → Data sold to third parties — ever
How we protect it
- → 256-bit TLS encryption in transit
- → Data encrypted at rest (Supabase + Postgres)
- → Access controls: staff access is role-limited and logged
- → Payment data: PCI DSS Level 1 via Stripe
- → Account deletion available on request
Full details in our Privacy Policy and Terms of Service.
Report an issue
If something doesn’t feel right, tell us. All reports are reviewed by a real person within 24 hours.
Fraud or fake credentials
If you believe a technician has submitted false credentials or misrepresented their qualifications, report it at trust@crewboo.com with any supporting evidence.
trust@crewboo.com →Non-appearance or no-show
If a technician confirmed and then failed to appear without notice, open a dispute from your dashboard within 48 hours of the event. The full escrowed amount will be reviewed for refund.
Harassment or inappropriate conduct
Any form of harassment, discrimination, or threatening communication between platform members should be reported immediately. We take these reports seriously and act within 24 hours.
trust@crewboo.com →Payment or billing disputes
For billing questions not covered by the dispute process — including fee discrepancies or payout issues — contact our support team directly.
support@crewboo.com →Community standards
Crewboo is a professional network. Members are expected to communicate respectfully, represent their credentials honestly, honor booking commitments, and treat all parties — regardless of background, role, or company size — with professionalism.
Behavior that violates these standards — including harassment, credential fraud, booking ghosting, or intimidation — may result in immediate suspension. Severe violations are reported to relevant industry bodies.
We believe that the quality of a network is defined by who it protects. Our standards exist to protect everyone who depends on Crewboo to make their livelihood work.
Questions about trust or safety?
Our trust team is available at trust@crewboo.com. We respond to all reports within 24 hours.